Refund policy

Returns & Refunds Policy

We accept returns within 30 days of receiving your item. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it. You will need your receipt or proof of purchase.

Personalised or custom‑made items cannot be returned unless they arrive damaged or faulty.

To start a return, email us at info@intricateengraving.co.uk Returns must be sent to:

Intricate Engraving Hatchways Farm Cheddington Lane Long Marston Tring Hertfordshire HP23 4QP

If your return is approved, we will send you a return shipping label and instructions. Items sent back without requesting a return first will not be accepted.

 

Damages and Issues

Please inspect your order on arrival and contact us immediately if it is damaged, defective, or incorrect so we can resolve the issue.

Non‑Returnable Items

• Personalised or custom items

• Sale items

• Gift cards

Exchanges

To exchange an item, return the original item once approved and place a new order.

 

Refunds

We will notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at intricateengravingherts@gmail.com.