Shipping policy

Processing & Dispatch Times
Most Intricate Engraving products are made to order. Typical production times are 1–2 weeks, although this may vary depending on the product, level of customisation, order quantity and current workload.

If your order is particularly urgent, please contact us before ordering and we’ll let you know whether we can accommodate your required timescale.

Delivery Options – UK Only
We currently ship within the United Kingdom. Delivery charges are calculated according to the size, weight and type of product ordered.

Some smaller products may have a standard delivery rate, while larger, heavier or specialist items may have a different delivery charge shown at checkout or confirmed as part of a bespoke quotation.

Where free delivery is offered, this will be clearly stated on the individual product listing.

Delivery times begin once your order has been completed and dispatched.

Order Processing
Because many of our products are made or customised to order, processing times can vary. You will receive confirmation once your order has been dispatched.

For bespoke orders, production will begin once the design, specifications and any required proof have been agreed.

Packaging
Orders are carefully packaged according to the product and materials used, with suitable protection added to help prevent damage during transit.

Collection
Collection may be available by prior arrangement for selected orders. Please contact us before placing your order if you would prefer to collect.

Shipping Issues

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@intricateengraving.co.uk and we will resolve the issue promptly.

Incorrect Addresses

Please double‑check your delivery address at checkout. We cannot replace or refund items shipped to an incorrect address provided by the customer.

International Shipping

At this time, we ship within the United Kingdom only.